Communication Gap

Because of the communication gap, the people don't know/understand what the government is doing and why they are doing it.

Take for example if you go to the doctor and describe a few symptoms to him/her. The doctor then tells you that you have micardisyphalitis, gives you a box of pills and tells you to take 2 a day. You are left in the dark, you don't know what's wrong with you, you don't know what you are taking, and you don't know what the effects of your following actions will entail.
If however the doctor told you, you have micarisyphalitis, a normal chest infection, i'm giving you a box of these pills, they are amoxocillian, a general antibiotic which will help you fight off the infection while you rest.
You now understand what you have, what it's doing to your body, what you are taking to fight it and what its effects are.

Just like your suburb may complain to the councilor/government that your roads always have pot-holes and there is always roadworks going on in the community and its damaging cars.
The government says, okay! we'll fix it, we've implemented Act 2.1231231 Restriction of Motor Vehicles in Suburban Areas under the PAMD Motor Act of 1999.
The population does not know what that means, and most of them will not have the time or effort to go and read through and interpret the legal jargon.
However if the government said, road deterioration is due to large trucks taking short cuts and driving over suburban roads causing overuse of the road. We've implemented Act 2.1231231 Restriction of Motor Vehicles in Suburban Areas under the PAMD Motor Act of 1999 which basically states that trucks and other large machinery cannot drive through suburban areas and must stay on major arterial roads.

Now everybody understands everybody and what actions the government take are understood by the public.